Privacy Policy & Return / Refund Policy

Privacy Policy

Welcome to TrendZAuras. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you use our website, we may collect the following information:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order details
• IP address, browser, and device information

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To contact you regarding your order
• To provide customer support
• To improve our website and services
• To prevent fraud and misuse

3. Payment Information

All payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or other sensitive payment details on our servers.

4. Sharing of Information

We may share limited customer information only with trusted third parties such as shipping partners, payment gateways, and service providers, only to the extent necessary to complete your order and provide our services.

5. Cookies

Our website may use cookies and similar technologies to improve browsing experience, understand website traffic, and enhance functionality.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Your Rights

You may contact us to update, correct, or request deletion of your personal information, subject to order, legal, and operational requirements.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

9. Contact Us

Return & Refund Policy

At TrendZAuras, we aim to provide a smooth shopping experience. Please read our return, exchange, and refund terms carefully before placing an order.

1. Return Eligibility

A return or exchange request will only be accepted in the following cases:

• If a wrong item is delivered
• If a wrong size is delivered by us
• If the product is received in damaged condition

2. Important Size Policy

Customers are requested to carefully check the size chart before placing an order.

• If the same size ordered by the customer is delivered correctly, then the product will not be eligible for return due to fitting issues, preference issues, or size dissatisfaction after delivery.
• If a different size is delivered from what the customer originally ordered, then the product may be eligible for return or exchange.

3. Condition for Return

To be eligible for return or exchange, the product must be:

• Unused and unworn
• In original condition
• With original tags and packaging intact
• Requested within 5 days of delivery

4. Non-Returnable Cases

Returns or exchanges will not be accepted in the following cases:

• If the correct size ordered was delivered
• If the product has been used, washed, or altered
• If tags have been removed
• If the return request is made after the allowed return period
• If the product is damaged by the customer

5. Exchange Policy

We may offer exchange in eligible cases only. Exchange will be processed after the returned item is received and inspected by our team.

6. Refund Policy

Refunds will only be considered in eligible cases where exchange or replacement is not possible, such as product unavailability. Approved refunds will be processed within 5–7 business days after inspection of the returned item.

7. Shipping Charges

• Original shipping charges are non-refundable
• Return shipping charges may apply where applicable

8. Return Request Process

To request a return or exchange, please contact our support team with your order details, issue, and clear photos if required. Our team will review the request and guide you further.

9. Contact Us